FAQ

Orders:

  1. How can I place an order on your website?

    • You can easily place an order on our website by browsing through our products, selecting the items you want to purchase, and adding them to your cart. Then proceed to checkout and follow the steps to complete your order.

  2. Can I modify or cancel my order after it has been placed?

    • Once an order has been placed, it immediately enters our processing system to ensure timely delivery. Therefore, modifications or cancellations may not be possible. However, please contact our customer support team as soon as possible for assistance. Once the order is shipped, it cannot be cancelled, so please confirm with our customer service team before making any changes.

Payment Methods:

  1. What payment methods do you accept on your website?

    • Currently, we accept payments through PayPal. However, you don't actually need a PayPal account to make a payment through our system.

  2. Can I pay with credit or debit cards?

    • Absolutely! When you choose the PayPal option at checkout and click on "Pay with PayPal," you'll be directed to the PayPal website. On that page, you'll find an option that states "Pay with a card." You can simply select this option to pay with your desired credit or debit card without needing to log in or create a PayPal account. It's a quick and easy process!

Shipping:

  1. Do you offer international shipping?

    • Yes, we do offer international shipping to selected countries. During checkout, you can enter your shipping address to see if we deliver to your location. Please note that international shipping rates and delivery times may vary.

  2. How long does it take for orders to be processed and shipped?

    • Orders are typically processed within 48 working hours and shipped within 1-3 business days from the date of purchase. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

  3. What shipping carriers do you use for domestic and international deliveries?

    • We primarily use EMS (Express Mail Service), a reliable and efficient shipping carrier, for international deliveries. For domestic deliveries within South Korea, please visit our Korean website (www.granology.com) for more information. If you encounter any difficulty, please feel free to contact us.